Frequently Asked Questions

Everything you need to know about bringing comfort home.

What is the standard delivery timeframe for Norwich and surrounding areas?

We offer local delivery within Norwich typically within 3-5 business days. For nationwide shipping on smaller home accessories, please allow 5-7 business days for your order to arrive.

Do you offer assembly services for larger furniture items?

Yes, for our local customers in the Norwich area, we offer a 'White Glove' assembly service on select furniture pieces for a small additional fee. This includes setup and packaging removal.

What is your return policy for home decor and furnishings?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that bespoke or custom-made upholstery cannot be returned unless faulty.

Are your wooden products sustainably sourced?

At Lazy Lobster Norwich, we prioritize quality and ethics. The majority of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure a minimal environmental footprint.

Can I see the products in person before purchasing?

While we primarily operate online, we have a curated showroom in Norwich available by appointment. Contact our support team to schedule a viewing of our flagship collections.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible financing options through Klarna for larger home investments.